Frequently Asked Questions

What are the costs for the conference? Can I see them without logging in?

Yes! Here’s the 2021 Conference Cost sheet including member and non-member pricing for all events and sessions.

Group/Library Organization Registration

We encourage all library workers, friends, and trustees to take advantage of this great opportunity to learn together. This year OLA is offering several discount tiers for organizations and groups. Take a look at the 2021 Conference Cost sheet to see those tiers. Any questions, contact

Before you register individually, check with your library/organization administration to determine if your institution is participating in the discounted conference registration. If they are, a discount code will be provided for you to use as you personally register and will be added at the summary page level of the registration form.

I need to pay by invoice. How do I do that?

Register using the online form as usual, and when you get to the payment section, select “Pay Later” as your payment option. An email will be sent to you with a link to the invoice document which can be printed for mailing, or forwarded to your accounts payable department for processing. Invoices may be paid by check or credit card.

I need to register someone else – what do I do?

It is recommended that individual staff register themselves, making meal selections, etc. If the institution does not want their staff to register themselves, then the registrant will have to provide their OLA member website username and password that allows the admin into their account for registration.

For larger libraries that want to pay by credit card for the group registration, contact the OLA Association Manager at to arrange details. Registrations will need to be submitted online before a group payment may be processed.

How do I access this virtual conference?

To access the OLA’ 2021 Virtual Conference go to the Whova “How To” Video Guide to learn how to access the conference.

Whova “How To” Guide Page.

What is this “discount code” field?

Please ignore the Discount Code box, if you are registering as an individual. If your organization/library is participating in any one of the discounted registration tiers or have received a grant from the State Library of Oregon then you will need to enter the code provided to you by your administration or the State Library.

I have to cancel my registration. How do I do that?

  • $20.00 service charge will be applied to all cancellations.
  • Written cancellations must be received by the committee by April 10, 2021 to qualify for refunds. Submit your request to Shirley Roberts, OLA Association Manager, at
  • Requests for refunds will be processed within 30 days after the conference.

Still didn’t find what you needed?

Email Shirley Roberts, Online Registration Coordinator, at

Questions in general about conference can be emailed to Lacey Legal, OLA 2021 Conference chair, at